Refund Policy
Last updated: 2026-07-18
ProofChain is a product of HKMM Group Inc., 146 Thirtieth Street, Suite 100, Etobicoke, Ontario M8W 3C4, Canada. Our online reseller and Merchant of Record is Paddle.com.
30-day money-back guarantee
We offer a 30-day money-back guarantee on:
- ProofReport one-time unlocks
- Premium Home Passport IDs (vanity IDs)
- Owner Pro subscriptions (first billing period)
- Partner subscriptions (first billing period)
If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date. After 30 days, subscription renewals may be prorated at our discretion or in line with Paddle's Buyer Terms.
How to request a refund
- Self-serve (fastest, ~5 min). Visit paddle.net and locate your order using the email you paid with. Approved refunds return to the original payment method within 5–10 business days.
- Assisted. Use the form below or email us at hello@proofchain.world. We initiate refunds with Paddle within 1 business day.
Request a refund
Fill this in and we'll prefill an email to hello@proofchain.world. No login required.
Find it in your Paddle receipt email or at paddle.net.
By submitting, you consent to us contacting you about this request. See our Privacy Notice. This form does not process card data — refunds are issued by Paddle to your original payment method.
Non-refundable items
- Custom Home Health Reports already generated and delivered as a signed PDF.
- Marketplace lead fees once a matched partner has been introduced.
- Third-party fees (e.g. courier, notarization) passed through at cost.
Chargebacks & fraud
If you believe a charge on your card was unauthorised, contact us first — chargebacks initiated without prior contact trigger an automatic account hold pending investigation.
Consumer rights (Canada)
Nothing in this policy limits statutory rights you may have under Canadian consumer-protection law, including the Quebec Consumer Protection Act (CQLR c. P-40.1).
Contact
HKMM Group Inc. — hello@proofchain.world — Tel: +1 289-643-9839